Add message logic

Give participants different respondent journeys in the same conversational survey. Specify how the conversational survey should flow from one message to the next.

Prerequisites:

You must be an Admin, Power User or Author to complete this task.

For each message in the survey, select one of the following options to happen after the participant responds. Go to Next Message is selected by default.

Go to next message

Direct participants to the next message.

  1. In the Message Order area, click the message you want to edit.
  2. In the Respondent Journey area, click Go to Next Message.
  3. From the drop-down menu, select which message to send next.
    The next message listed in the Message Order area is selected by default.

Screen branching

Give participants different outcomes depending on which response they chose.

  1. In the Message Order area, click the message you want to edit.
  2. In the Respondent Journey area, click Screen Branching.
    Note: Screen branching is only available for Single Choice and Numerical questions.
  3. Add screen branching condition statements.
    For each condition statement, you must specify:
    • The response option.
    • Which message comes next, or whether to end the conversation.
  4. Specify what happens to all remaining responses.
  5. To add a condition statement, click Add Screen Branch.
  6. To delete a condition statement, click the delete button beside it.

End conversation

End the conversation on this message.

  1. In the Message Order area, click the message you want to edit.
  2. In the Respondent Journey area, click End Conversation.