Add message elements

Add unsubscribe commands or a custom invalid response to your message.

• Copy and paste unsubscribe commands into your message.
  Unsubscribe commands are keywords that participants can text to immediately opt out of a survey. You can copy and paste the exact keywords into your message so participants know what to text. Having unsubscribe commands in your welcome message is strongly recommended. See Configure survey settings for more information.
  1. Click Add Element > Copy Unsubscribe Command and select an option:
     • Stop
     • End
     • Quit
     • Cancel
     • Unsubscribe
     • Copy All
     Result: In the bottom right of the page, a notification message lets you know the unsubscribe command was copied to your clipboard.
  2. In the preview area, place your cursor in a text box and paste the unsubscribe command.
• For intro messages, copy and paste opt-in commands into your message.
  Opt-in commands are keywords that participants can text to consent to taking a survey. You can copy and paste the exact keywords into your message so participants know what to text. Opt-in commands create an additional digital record of consent but do not replace getting prior consent to send your audience SMS messages. See Configure survey settings for more information.
  1. Click Add Element > Copy Opt-in Command and select an option:
     • 1
     • Yes
     • Copy All
     Result: In the bottom right of the page, a notification message lets you know the opt-in command was copied to your clipboard.
  2. In the preview area, place your cursor in a text box and paste the opt-in command.
• Customize the message a participant receives if they provide an invalid response to a question.
  1. Click Add Element > Edit Invalid Response.
     Result: A new message appears in the preview area. If you have set a default invalid response message, it appears here.
  2. Type or adjust the invalid response text.